My clients refer to me as an “administrative partner.” I have 20 years of experience in the administrative and customer service areas. I work with woman business owners who have a clear vision for their business. By providing administrative support to them, I free them to do more of what they love and do best and to focus on the reasons they started their business.

I work virtually via fax, phone and computer, which allows me to have clients all over the world. I am passionate about working with people who are committed to taking their business further, and who are smart enough to realize they can have a high quality, well-rounded life. These days, having it all doesn’t have to mean doing it all by yourself!

Here is just a sample of how I can help you achieve balance in your personal and professional life:

General Administration Skills

• Schedule and manage client appointments and calendar
• Screen/answer/write emails in a professional, pleasant and tactful manner
• A good “phone voice,” with the ability to screen or return calls in a professional, pleasant and tactful manner
• Enter contacts/information and manage client database(s)
• Word processing: e.g. type meeting notes, type format documents of all kinds
• Basic editing/proof-reading
• Basic tasks of managing business online: create and attach files, download files, create e-mail signatures, create and use email filters, add to discussion lists, use message boards, use search engines, back-up data
• Order/purchase supplies, equipment, marketing materials and/or business gifts, have them sent to you
• Send materials via Snail mail when required
• Co-ordinate and book travel arrangements, seminar/workshop facilities and related activities

Internet Marketing Skills

• Basics of starting a website or blog, including getting a domain name and hosting account, knowing what the must-have pages are, and uploading content
• Use your content to create a sales page on your website for specific products
• Track website or blog traffic stats & create a report
• Set up a profile or fan page on social networking sites such as Facebook and Twitter
• Promote special products, events, etc. via social media
• Create and maintain an HTML newsletter using something like Constant Contact, 1shoppingcart.com or aWeber
• Create autoresponders for automatic delivery of articles, e-books, and follow-up messages, using something like 1shoppingcart.com, aWeber.com, or Constant Contact
• Research article databases and submit articles
• Create self-assessments and customer surveys using something like Survey Monkey, Survey Gizmo or Constant Contact
• 20. Research potential strategic alliances for you and coordinate efforts to communicate with them

Information Product Skills

• Research bridgelines to fit your needs, schedule the bridgeline, create registration page, create and send follow up emails to registrants
• Use your material to create ebooks or audio programs to sell on your website
• Ability to add audio and video files to web site and emails, including knowledge of which tools to use and what equipment to buy
• Use coach’s content to create podcasts and audio post-cards
• Use coach’s content to produce a CD/DVD
• Work with a fulfillment company to complete orders to customers
• Actively look for other opportunities to turn your content into a product

eCommerce Management Skills

• Start an affiliate program for your products and services using something like 1shoppingcart.com
• Create products in the shopping cart and place the links on a sales page on the website, or work with a web designer
• Convert the product to electronic format and set up delivery format to customer
• Maintain customer database within the shopping cart. Manage bounces, recurring billing, change of address
• Work with fulfillment company to make sure order notices are sent automatically for processing
• Create automated process to upsell customer on various products
• Manage special email broadcasts to customer database
• Pull sales reports for coach to review and calculate revenue

Research Skills

• Find the perfect thing and with client approval buy it, book it or borrow it
• Find and work with freelancers on projects that require special expertise
• Do web searches for requested websites, groups and/or information for the coach (e.g. the competition), and compile into a report for the coach to review
• Find potential guest speaking opportunities local to the coach or on-line, establish a contact person, and compile the information into a report
• Find potential networking opportunities for the coach locally or on-line, and compile the information into a report

Invoicing and Payment Skills

• Invoice the Coach’s Clients
• Use a credit card service such as Practice Pay Solutions or other merchant account to enter client payments, create or cancel recurring billing accounts, and forward receipts to clients
• Take online payments from clients, including shopping carts, merchant accounts, order buttons, transaction fees, tracking sales reports, selling products
• Follow up with clients for outstanding invoices, declined credit cards, etc.

Desktop Publishing Skills

• Create brochures, business cards, letterheads, flyers, product lists, schedules, and certificates, using client provided content and/or pre-designed paper stock/clip art
• Create and format newsletters, using client provided content
• Format and upload blog posts to client blog using client provided content

Consultation and Advisory Skills

• Provide feedback to coach, including suggestions for improvements or doing something more efficiently
• Make sure the coach stays consistent with their brand and that everything that is done supports the brand and overall vision of the coach
• Review and give feedback on anything related to the Coach’s business when asked

Personal Service Skills

• Personal event planning and implementation, e.g. send invites, accept R.S.V.P’s, make reminder calls, order decorations and supplies, etc.
• Do any of the services above for personal instead of business purposes

Specialty Skills

• Proficiency with using the Coaches Console to manage clients’ business
• Website design, web page editors, FTP, uploading files, links, images, tables, handling updates, HTML, web templates
• Design and create graphics, using Photoshop, Illustrator, etc.

Contact us today to set up a free consultation to learn how we can help free you to focus on what you do best.